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Terms Conditions Governing Your scr888vip Account

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via Touch 'n Go eWallet and Boost are handled to how disputes are raised.

Account eligibility by local lawWallet deposits: Touch 'n Go eWallet, Boost, GrabPayFair account use requiredDispute process includedTerms updated without prior notice

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What These Terms Actually Cover

scr888vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you agree to these terms in full. They apply to every action on the platform — account registration, wallet top-ups, game rounds, withdrawals and any communication with our support team. When you deposit via Touch 'n Go eWallet or GrabPay, the transaction

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is governed by both our terms and that payment provider's own conditions; where there is a conflict, our account terms take precedence for anything within our platform's scope. Withdrawals are processed back to the same wallet or bank account used to deposit — we do not
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release funds to a third-party account. We may update these terms at any time; continued use of your account after an update means you accept the revised version. If you do not agree with a change, you should stop using your account and contact our support
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team to arrange closure. Accounts suspected of fraudulent activity, bonus abuse or multi-accounting may be suspended while we investigate. In such cases, we will notify you via the contact method registered on your account — usually the email or phone number tied to your Boost or
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DuitNow profile.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Rights Under These Terms

Your account data is held only for as long as necessary to operate your account and meet our record-keeping obligations. We do not share your wallet details — whether that is your Touch 'n Go eWallet number or your linked FPX bank — with any third party outside of payment processing. Account access uses a PIN and one-time password flow; if you believe your credentials have been compromised, use the password reset option on the login page immediately and notify us via live chat.

Data Retention

We keep account records, transaction logs and wallet linkage details for the period required by our operating obligations. After account closure, most data is deleted within the window stated in our privacy notice.

Cookie Use

We use session cookies to keep you logged in across pages and analytical cookies to understand how the account dashboard is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Two-factor authentication via OTP is applied at login and at withdrawal. If our system detects an unusual login location, your account is held pending your confirmation through the registered contact method.

Requesting Changes

To update your registered email, phone number or linked wallet, submit a request via live chat with account verification. Changes to payment details require a short identity check before they take effect.

REACH OUR TEAM

How to Contact Us About These Terms

Questions about how a specific rule applies to your account, or want to flag something you think is inconsistent? Our support team handles terms-related queries directly — you do not need to submit a formal complaint to get a straight answer. Players in Kuching and across Malaysia can reach us through any of the channels below.

Live Chat The quickest path for terms queries. Open the chat window from any page on your account dashboard and type your question — our team will respond and walk you through the relevant clause.

Email Support For written records of terms-related decisions, email is the right channel. Send your query with your account username and the specific clause in question; we respond with a reference number.

Account Dashboard The current version of these terms is always accessible from your account settings panel. Compare the version date shown there against any previous communication if you need to track what changed.

Terms & Conditions: Common Questions

These are the questions our support team receives most often about how these terms work in practice. Each answer reflects the actual policy applied to your account — not a summary of a summary.

We may revise these terms at any time. The updated version replaces the previous one immediately. Continuing to use your account after any revision means you accept the new terms as written.

If your account is suspended during an investigation, your wallet balance is held, not forfeited. Once the review concludes, funds are returned to the original payment method or released according to the outcome.

No. Accounts are non-transferable. Each account must be registered to and used by a single individual. Operating an account on behalf of someone else, or sharing login credentials, violates these terms.

Multi-accounting, colluding with other accounts, using automated tools to place wagers, or exploiting technical errors all constitute breaches. We may recover amounts gained through a breach before closing the account.

Contact our support team via live chat or email with your account username. Transaction records are available for the retention period stated in our data policy; older records may not be retrievable.

Access to our platform depends on what local law permits in your region. If you are in an area where online gaming is not permitted, these terms do not extend eligibility — you should not create or use an account.

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